FREQUENTLY ASKED QUESTIONS
Detailed below are some helpful answers to common questions. For additional information please contact us here or call any of our showrooms, our talented team will be happy to assist you!
What types of rugs do you clean?
We clean all types of handmade rugs including antiques, vintage rugs, traditional rugs, contemporary rugs, silk rugs, braided rugs, kilims, and flat weaves. Different types of rugs require specific cleaning methods and processes based on their material and construction. We take the time to inspect each rug individually to determine its needs.
How long does it take to clean a rug?
Our turnaround for cleaning is approximately two weeks.
What type of rug repair do you offer?
Our team of weavers offer all types of repair including fringe and side repair, color restoration, reweaves, cut downs and alterations.
How often should I have my rugs cleaned?
This can range based on the amount of use, but generally every 3-5 years. Even if a rug appears clean on the surface, there can be dirt and grit that has fallen into the pile of the rug and to the foundation. As the rug is walked on, these particles can rub against the foundation and wear out the rug prematurely so it’s important to clean your rugs regularly.
Do I need to buy a rug pad?
A quality rug pad is important and serves several purposes, such as assuring the rug won’t slip or move when placed on slick surfaces like hardwood or tile, protecting the underside of the rug from wear by dirt or sand, and adding an extra level of cushion.
Do you pick up and deliver rugs?
We offer pick-up and delivery services daily, and our team of delivery representatives can take care of all rug and furniture moving when on site. Fees are based on distance, location and the scope of the project, please call one of our showrooms to schedule a time!
Do you offer appraisals?
Jeff Arcari is certified through the Oriental Rug Retailers of America and can provide an official appraisal, accepted by all homeowners insurance providers, for a fee of $75 per rug.
Do you install broadloom carpeting?
Yes, we offer a complete in-house carpeting experience. Our team of Master Installers are experts in their fields and all types of installations including stairs, halls, area rugs, wall to wall, custom shapes and more.
Can I try a rug at home prior to purchasing?
Trying a rug in your space is an important part of the rug buying process. We offer the ability to try a rug in your home for 48 hours, free of charge.
Do you ship rugs?
Yes, we ship any purchase for free within the continental US, and ship globally through a variety of carriers to secure the best possible price for you. For additional information click here.
Do you carry the same inventory in all three showrooms?
For broadloom carpeting, yes we do. Because most of our hand-knotted rugs are one of a kind, we do not have identical rugs in all showrooms. However, we equally distribute rugs to all three showrooms based on size, color and design so that there are options for all clients in all showrooms. We move inventory between showrooms nearly every day so if there is a rug that you would like to see in a particular showroom, we can accommodate that. Our sales staff can assist you in person, online or on the phone prior to your visit.
What is your trade-in and return policy?
On hand-knotted rugs, a credit towards another rug will be given within five years of purchase*. The trade value is at the discretion of the management and will be determined by fair market value and condition of the rug at the time of the trade. A hand wash cleaning charge will be deducted from the credit amount. Credit can be used towards any regularly priced, in stock hand-knotted rug of equal or greater value (discounted items and custom orders are excluded).
*Please be aware this policy excludes certain rugs and is limited to one trade-in transaction. Modern Tibetan, Nepalese and Indo-Tibetan rugs, Carpeting, Machine-made area rugs, flatweaves (Kilims, Dhurries, etc), all custom and special ordered rugs (a rug not originally in the Landry & Arcari inventory), are not covered under the above policy.
Are your rugs available in multiple sizes?
Yes and no. Our tribal rugs are one-of-a-kind pieces that cannot be custom ordered due to uncontrollable variables in the weaving process. Many of our contemporary and transitional rugs are produced in a more controlled setting and can be custom ordered in any size. We often produce multiple sizes of the same rug, so if you need multiples, let us know and we will guide you to the right rugs!
Where do you source your rugs?
We produce many of our own rugs on looms in Pakistan, Afghanistan, Nepal, India and Turkey. Jeff Arcari has been our rug buyer for over 30 years and has cultivated a network of collectors and producers to source only the highest quality, best value rugs. With over 15,000 unique rugs, we have the largest inventory in New England and it’s growing every single day.
How often do you have sales?
We have a couple store-wide sales every year, the timing of which varies from year to year. Our biggest sale of the year is our annual Yard Sale that happens on the Saturday of Father’s Day Weekend every year in our Salem showroom only. All rugs purchased at the Yard Sale are final sales (no trials, returns, or trade-ins), but the discounts are unmatched. Unlike many of our competitors, we do not inflate our prices but rather price the rugs at their fair market values.
What are your hours and directions?
We are open Monday – Saturday year-round in our Boston, Salem and Framingham showrooms. For directions, parking information, regular and holiday hours, click here.
What is the difference between a hand-knotted rug and a machine-made rug?
A hand-knotted rug is a rug constructed completely by artisan weavers using no mechanical instruments or electronically automated systems. From the shearing, spinning, and dyeing of the wool, to the thousands of individually tied knots, a hand-knotted rug is one-of-a-kind, akin to a piece of art, and will last generations if properly cared for.
A machine-made rug is a rug created by an automated machine, which often produces hundreds of rugs of the same size and design in a single day. While machine-made rugs can be beautiful, the quality of the materials and the integrity of the rug are significantly lower than a handmade rug.