Over the past year we purchased three rugs, as well as carpet from L&A. Our experience could not have been more positive and we love what we purchased. Margaret Focke’s keen eye, knowledge, ideas and patience of a saint were invaluable. She heard what we needed, knew the inventory and was creative in approaching our project. In addition, every single person in the showroom was beyond helpful, knowledgeable and kind. It was truly a pleasure. Thank you!
– Joan, Andover
Landry & Arcari has it all....first class selection, installation and customer service. Susanne and the showroom staff are very knowledgeable and patient, they understand buying a rug is an important decision financially and the impact a rug has on a space in terms of design. They are honest and upfront, with no sales pressure. They have every broadloom carpet you might want, and the handmade rugs are truly works of art!
I want to thank you and the entire team at Landry & Arcari that worked on our two carpets that were installed yesterday. The carpet looks fantastic in our stairs and upstairs foyer. The change to our entryway is pretty dramatic and we couldn't be happier.
We also wanted to pass along some feedback about the installers. They did a great job and were very professional. What struck my husband who was working within earshot of them most of the day was how kind they were to one another, and how well they seemed to work together.
Thank you again for all of your help and advice throughout the last several months as we worked on these projects for my house. You are amazing partners!
– Andrea Carter, Interiology
Thanks, Gregg. We really enjoyed our visit on Sunday as well. We had fun talking with you and appreciated your very knowledgeable guidance on the rugs we were considering. We are also grateful for the friendly assistance from the rest of the crew at L&A. You've got a great team.
Just a note to say how thrilled I am with the repair of my Navajo rug. Who would ever have guessed that that mess could look as if nothing had ever happened to the rug. Please pass my thoughts on to the weaver. Thank you for returning an important piece of my household.
Irene received a nice note from a client: Never have I enjoyed spending money as much as at Landry & Arcari!!! Thank you so much for your attention and guidance. The rug I chose grounds the furniture and makes the living room. It is so beautiful and I really appreciate all of your help.
- J.B., Marion
A most loyal interior designer wrote this about our store:
"I am an interior designer based in Manchester-by-the-Sea and Milan and Bagnoregio, Italy. Having received my fine arts degree in the History of Art and working in Europe and the U.S. in the fashion and interior design businesses for many years, I feel I have adequate experience to state with confidence that Landry & Arcari is an enclave of style, sophistication, comfort and integrity beyond comparison.
Not only is their collection superior in quality and quantity, but their staff is the most knowledgeable, considerate and refreshingly genuine group of people that I have experienced.
- J.T., Manchester-by-the-Sea
One of our very talented interior designers had these kind comments:
Landry & Arcari is unquestionably the best source for oriental rugs and carpeting in the New England area. Since I moved my interior design business to this area, Gerry Arcari and his staff have become my exclusive resource for floor coverings, and my clients have often commented that this was the easiest and best quality aspect of their entire project.
There are plently of places to buy rugs, but there is no other place which offers the overall quality, selection and service that Landry & Arcari offers.
- C.S., Gloucester
Gerry Arcari received this letter:
I can't tell you how grand the rug looks here, nor how much it warms my heart to be graced with such an exquisite work of art. Thank you so much!
- D.C., Manchester-by-the-Sea
The carpet was installed today and it is beautiful. Dan is a consummate professional.
The job was seamless. No pun intended. Though, there is no sign of a seam. I was so happy about that. Dan was pretty impressed too :) He did a superb job.
Thank you again for such wonderful customer service throughout the entire process. No wonder you are the best of Boston.
I can't say enough good things about this store, especially Susanne and Breanna. I shop at many rug places as I am an interior designer looking for very specific rugs all the time. No one out there compares to this store and their wonderful Sales associates. Thank you Susanne and Breanna for all your help! Thank you Landry and Arcari for always having a wonderful selection.
Thank you, Landry&Arcari, for excellence in installing our basement carpeting. Paul and Doug were a terrific crew. Both were knowledgeable, highly skilled, good with the big stuff but also attentive to the small stuff ... also good people.
Installing carpet on stairs is labor-intensive, fussy work. I as a lay person could see that right away. The carpet was cut and installed on the diagonal. Every step was tightly wrapped, edges in and with stripes perfectly straight the entire length - thirteen in all. Very impressive.
Ask for them.
Our installation staff was pleased to receive this note:
"(Your carpet installers) did a terrific job. They were very efficient, courteous, and friendly in a highly professional manner. Their workmanship and behavior were exemplary, and could well serve as a model for all workmen. You are fortunate to have such skilled and pleasant individuals.
- C.C., Manchester-by-the-Sea
The students in my color class this session (as the others who have come to L&A in the past) were excited by your products. It was a real feast of color for them! Rick gave a nice introduction to what to look for when sourcing rugs. Thank you for giving my class a fun play space to see color in a new way.
Amazing, thank you SO much for all the help Colin - truly a sign of GREAT customer service! Excited to see those samples when they come in.
Barbara Pervier in the Carpet Source received this note:
We just want to tell you that the new carpeting in our hall looks great. Colin did an excellent job with the installation, and we thank you, Jay and others for making it a smooth experience. With appreciation,
- R.S., Wenham
We received notes from everyone in Miss Murray's 5th grade class at the Fuller Elementary School in Gloucester thanking us for the rug we donated to their classroom. Here is my favorite:
"Dear Landry & Arcari,
Me and my class wanted to say thank you for the rug. We all love it. It's very sqwoshy and soft. I really like the rug. The color is buteful.
- M.O., Gloucester
Praise for our installation team:
Your carpet installer, Dan, completed the installation of my selected carpet on two stairways in my home. I found him to be very exacting in his work, a genuine artist. He was also very pleasant and respectful of my home. He vacuumed all lint left by the job and there was no mess whatsoever. You could not be represented by a better person. Thank you!!
- W.S." Boston
The following note was to Jay Arcari:
"Thank you for sending the rug to the house today. It looks great. It's always a pleasure doing business with you, Gerry and Jeff.
- C. & E. B., Newbury
Landry & Arcari sincerely thanks all of our customers for their support!